We understand and respect your need for privacy. None of the information you provide when joining any of our sites will EVER be shared with ANY third party, other than the payment card processors and banks to whom we must pass information about transactions in order to perform those transactions. Sonia Dane and her husband Brad are the sole owners of SoniaDane.com and the affiliated sites, so there are no employees that might have access to your information. Furthermore, all of the information you provide when joining is stored securely on 128-bit encryption SSL servers in a locked data center.
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How do I cancel my subscription?
Can I contact SoniaDane.com customer service by telephone?
Yes. Our preferred method of contact is by e-mail to Support@SoniaDane.com. But you may also contact us by telephone. Please be prepared to give your full name, your e-mail address, your mebmership user name (if you are a member), and your phone number (including your country, if outside the U.S.). If you get our voice-mail when you call, please spell out all of these items for us, so we can be assured of finding your account information. We are located on the West Coast of the U.S. - our time zone is GMT -0800).
Within the United States, you can call us by dialing 1-714-305-6344.
Outside the United States, dial (the International Direct Dialing code [IDD] for your country) then (1)714-305-6344. From Canada, this would be dialed (1)714-305-6344. From Europe, Mexico, and many other countries, this would be dialed (00)(1)714-305-6344.
Am I entitled to a refund if I cancel before the end of my prepaid time period?
If you cancel before the end of your prepaid time period, you are not entitled to a refund. We do not refund the unused difference as we give you the full access for your subscription price. You can download hundreds of images in one day by visiting SoniaDane.com, or you may not even visit for days at a time. It is up to you how you want to use your membership.
If, however, you accidentally sign up twice, or are for any other reason billed more than once for any given membership billing period, we will refund 100% of any amount over the advertised billing period rate for the older of the two memberships, guaranteeing that you will never be charged more than once for any given time period. For instance, if you're already a member, and you join again, then you are entitled to a full refund of the duplicate membership. We will issue a credit directly back to your credit card immediately upon receiving notification from you, of the duplicate membership.
How often am I charged?
Your account will be automatically rebilled, based on the time period you chose when you joined. For example, if you chose the 30 day option and your account was activated on May 15th, your credit card will be automatically be charged again on June 15th.
If you tell us you want to cancel before that time, we will not renew your account in 30 days. Instead your account will expire on that date. For example, if you were activated on May 15th and we receive your cancellation on May 25th, your account will expire on June 15th.
I signed up yesterday, but I didn't receive a confirmation e-mail. What happened?
You did not provide us with a valid e-mail return address. We tried sending you either a confirmation e-mail or a decline e-mail and it bounced back to us or the e-mail you provided was incomplete and we could not decipher it. First try your username and password to get into the member's area. If they work, then there is no problem. If they do not work, please contact us for immediate assistance.
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I have been a member of SoniaDane.com for 3 months and suddenly I cannot use my password. I get a message stating "Authorization has failed." Why can't I get in?
Here are some possible explanations:
1. You didn't enter your username and password in the correct case (upper/lower case) sequence;
2. Your credit card was declined the last time we ran it;
3. Your credit card expired last month so we could not run your card this month.
4. You canceled your account and forgot;
5. Your account was canceled by us for unauthorized use of a credit card or similar reasons.
If you are having access problems, first try your username and password in the same upper/lower case sequence you used when you first originally subscribed. If that doesn't work, please contact us for immediate assistance.
Are there other methods of payment?
Yes. If you do not want to order online with your Credit Card, you can order by Postal Mail (we accept cash, checks, and money orders in U.S. dollars only).
Instant access is not available if you use Postal Mail. Your account will become active once we process your order.
I do not want my wife or girlfriend (or anyone else) to know about my subscription. Will I be on a mailing list and how much information do I really have to give you?
We *never* send our members anything in the mail (snail-mail). We *never* sell a list of our members names or addresses to any company.
Occasionally you will receive e-mail from us regarding your account (such as a transaction receipt), or an update notification. If you do not want e-mail from us, please send us an e-mail stating so and we will not send you any e-mail. Or better yet...
As far as the type of information we need for you to order your subscription, if you are using your credit card to subscribe, we need your name and address where you receive your credit card statement, zip code if you live in the United States, Credit Card account number with a valid expiration date, a username and password of your choice and your e-mail address. Your e-mail address is optional; however, we have no other way of getting in touch with you to let you know that your account has been activated and to confirm your username and password. If you do not give us an e-mail address, make sure you have written down the username and password you chose.
How does the charge appear on my credit card statement?
Your credit card will be billed discretely as "Sonia Dane Enterprises"
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I sent you an e-mail asking a question regarding my subscription and I have not heard back from you. What's up with that?
We reply to ALL e-mail regarding accounts. You probably have not provided us with a valid return e-mail address. Check the return e-mail address in your mail program. It may be wrong! That is why you should always include your e-mail address in the body of your message. Occasionally there will be problems with your service provider's e-mail system. You may be unaware of e-mails that are rejected by their system before reaching you. If you do not receive an e-mail reply on the same day that you request assistance there may be a problem with your e-mail. You might try setting up a free e-mail account with HotMail or Yahoo Mail, and e-mail from that new address.
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